Reviews

Took my car in for an oil change, to check my HDMI ports for my rear seat entertainment and for my auto start/stop not working consistently when it’s turned on. They claimed that HDMI ports are working as they should and nothing was wrong with my auto start/stop. The auto start/stop still does NOT work as it should when it’s turned ON. I never had an issue with either until my engine was replaced in May. I got the bill for my oil change and what’s normally $130 including a tire rotation was $180 for NO tire rotation. I’ve always brought my vehicle in for oil changes and a tire rotation was always included. The service rep I was working with was useless as to why it was so much higher so I spoke with a different service rep whom I’ve worked with previously when my vehicle was in for the engine replacement. She advise the service rep that the tire rotation should have been included and done and discounted the cost of the tire rotation since I did not receive that service. On my way home I noticed my service Sticker said OW 40 was put in my vehicle however my vehicle calls for OW 20. I went over this at the time of my engine replacement because of the faulty engines and was told my new engine took 0W 20 even though some people switched to 0W 40 after replacing the engine in hopes it’d help future issues of the 6.2L. I called and spoke with the service rep again. She said talked with the mechanic and the mechanic said he put whatever oil it says to on the oil cap - OW 20. I then asked Kim if this was why my oil change price was so high prior to and she said yes. She also offered to bring my vehicle back and they’d preform both the oil change again and tire rotation if it’d make me feel better. I took the mechanics word for it and decided to not go back because it was inconvenient having to leave my vehicle already for an entire day and be without a car because they never have a loaner available and never one that accommodates my children and their car seats, had this issue when my engine was replaced. After having my engine replaced (3 weeks without my vehicle) I had issues where the mechanic said to drive my vehicle to “break it in” when it was shuddering very aggressively. A week of driving and it never went away, brought it back and after being without it for another week, it was a cracked spark plug after being told it was probably the computers inside and the system lagging and downloads taking longer than it should. My cars a 2023 Yukon XL Denali Ultimate, it should ride extremely smooth and I was very aggravated when they said the rough idle and shudder was “normal” because clearly it wasn’t and I never had the issue before my engine replacement or even in my 2016 Yukon XL Denali. The only good thing I have to say is - Kim in service has been very patient and kind helping me through both events and Michael in sales has gone the extra mile helping me with this vehicle since purchasing it with him.

Friendly efficiency

Oil change took over 90 minutes....

They tried to make the whole experience super easy

great customer service by ernesto

Excellent sales experience with Dan Dace.

knowledge professional staff, explained everything, offered options and advice, would recommend to anyone and will return

Found me the truck I was looking for.

Check engine light was on when I tried to pick up my car. It was a simple fix but want the result I expected when I drove down to get it.

Service was done in a timely manor, appreciate the email regarding the inspection, overall a good experience